Customer Service
Accepted Payment Methods
We accept payment through Discover, Visa, Mastercard, PayPal and American Express.![[Discover, Visa, Mastercard and American Express]](http://lib.store.yahoo.net/lib/jamarklabs/creditcards.gif){kind=small}
Shipping and Handling Information
US Only
Most orders are shipped within 24 hours of receipt or next business day. If you would like to pick-up your order at our facility, please state in the comments section that you will be picking up the order and we will be happy to decuct the shipping charges.Most Orders shipped U.S. Mail with Delivery Confirmation with 3 day service in Continental US. Orders that are shipped Regular Delivery can go 1st Class Mail, Parcel Post Mail, UPS Ground or Priority Mail. We choose the most cost effective means to keep your shipping and handling charges as low as possible. Parcel Post can take up to 14 days,(Heavy Orders). UPS Ground (Heavy) and 1st Class Mail(Light) are within 7 days. Priority Mail is the fastest Ground service within the United States so choose this option if you have to have it quickly.
We desire to keep our shipping & handling charges low for our customers, if you have a PO BOX, please enter that on the shopping cart information.
IF YOUR ORDER IS RETURNED TO US AS A RESULT OF A BAD ADDRESS (IE NOT OUR MISTAKE)... WE WILL CHARGE THE SHIPPING AMOUNT REQUIRED TO RE SHIP THE ORDER!
| Order Total | Shipping | |
|---|---|---|
| $0 to $24.99 | $6.95 US | |
| $25.00 to $49.99 | $7.95 US | |
| $50.00 to $74.99 | $8.95 US | |
| over $75.00 | FREE S&H! |
Next Day Air shipment via UPS is available (in the continental US only), charges are based on shipment from 49512 zip code, please call 1-888-252-6275 or contact us for rates.
Canada Orders (shipping $):
| Order Total | Shipping | |
|---|---|---|
| $0 to $24.99 | $10.95 US | |
| $25.00 to $49.99 | $12.95 US | |
| $50.00 to $74.99 | $14.95 US | |
| $75.00 to $84.99 | $16.95 US | |
| $85.00 to $94.99 | $18.95 US | |
| $95.00 to $104.99 | $20.95 US | |
| $105.00 to $149.99 | $24.95 US | |
| $150 up | $32.95 US | |
International (Outside the US):
As of 6/1/2010, shipments to countries other than the U.S., Canada and Australia have been discontinued. We regret to cancel shipments to other countries, however we have had several shipments where customers have not wanted to pay their countries customs duties and orders have been shipped back to us. These fees are the customer's responsibility as we have no control over such fees being imposed.
Return Policy
Your Complete Satisfaction Guaranteed! If you are not happy with any item, please return it to us for a prompt refund or exchange within 90 days of purchase. Shipping and Handling is the responsibility of the customer, unless Jamark Laboratories sent you the wrong products, order, etc... There are no re-stocking fees, etc...Sales Tax
6% sales tax will be added for Michigan Residents.Company Policies
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see our Privacy Policy for more information.We value our customers' privacy and trust. Here are a few of our corporate policies:
- We will never sell our customer list to another company or organization. We also will NOT use your information to telemarket your home. We value our customers privacy as much as our own. Please see our Privacy Policy for more information.
- Your credit card will not be charged until your merchandise is shipped. All orders usually shipped within 24 hours or next business day.
- If you are not happy with any item, please return it to us for a prompt refund or exchange within 90 days of purchase. Customer satisfaction is our goal.
- Our business grows by referrals. When you refer a friend to us, rest assured we will treat them with the same dignity and courteousness you have experienced with our sales team.
If you are happy, PLEASE TELL EVERYONE you know."
Surgeon’s Skin Secret (beeswax moisturizer) was developed in 1950 by a plastic surgeon that used it to treat post surgical wounds. The product kept the wound from infecting, and also helped to reduce scarring. Surgeon’s Skin Secret is an all natural beeswax moisturizer, which contains lanolin and mineral oil. This revitalizing formula softens dry, chapped, irritated skin. Among its many extra benefits include: non-water solubility (won’t wash off easily), seals in the body’s natural moisture, and it’s a long lasting formula. Our customers have raved about how well Surgeon’s Skin Secret has helped them!
For more skin-care news and information, visit our blog.
"Surgeon's Skin Secret is the best thing I have ever used to soften rough skin on my elbows. I'm looking forward to your Lip balm when it is available"
-- R.W. Clackamos, oregon
"I have used this product on a regular basis for my patients who have had hand surgery. I regularly provide samples of this to my patients after their sutures are removed. I feel that this promotes the healing of the area with softer scar and less irritation. I have especially found this helpful with patients who have thick callouse’s and drier skin."
-- Mark DeHaan, MD
