If for any reason you are not completely satisfied with your purchase, you may return the item within 14 days of delivery of your order. For orders placed during the holiday season from November 15th to December 31st, the return period is extended to 60 days.
The following rules apply:
- Products must be in original packaging and in a new and resalable condition.
- Any product that was used fully or partially is non-returnable.
- Shipping Fees are non-refundable.
- Customers can submit a return request by logging into your customer account.
- Order cancellations can only be requested prior to shipment by emailing firstname.lastname@example.org.
To return a product, you can submit a return request by logging into your customer account, finding the order you wish to return and click the Return Items link. Note: you will not be able to submit a return request for an order that has already been refunded or partially refunded.
Next, you will need to specify the Qty To Return, Return Reason, and Return Action. You also have the option to leave a comment.
After submitting the request, you will see the Return Instructions and receive a confirmation email.
Please allow 24 to 72 hours for processing your claim.
There are 2 ways you can go about exchanging a product:
- Option 1 (Slower) - Use the standard return procedure detailed above to request the item you would like exchanged. In your request comments please specify the exact item(s) you would like to exchange to. Upon receipt of your returned product we will process an exchange and ship the new item. If there is a difference in the price, you will be either refunded or charged the difference.
- Option 2 (Faster) - Order the new item online or over the phone so it can be shipped to you right away. Then request a refund using the standard return procedure detailed above for the item you would like to return. Upon return of the item a refund will be issued promptly.
DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS
We all know that accidents happen sometimes. If your product(s) will arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible at (888) 252-6275.
When you request a cancellation of an order or an item it may take up to 72 hours to process your cancellation claim. This process may involve voiding orders in computer systems, removing items from back-order logs, having operations personnel pull items from production schedules and sometimes stopping orders at the shipping dock. Also note, sometimes products ship more quickly than expected, so we recommend that you do not purchase alternative products until receiving final confirmation of your cancellation.
REFUNDS & CREDITS
After we accept your return, you will be issued a refund via the original form of tender used to place the order. The refund amount will be composed of the original purchase price minus shipping charges. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-10 business days for the credit to appear on your account.